We complain, all the time about
the lack of customer service in Sierra Leone. Ha! The lack of customer service
can at times seem like an understatement. We can relegate this ‘attitudinal
problem ‘ side note: attitudinal, a
word commonly and often used in our daily vocabulary. Hell, even the President
is pushing for an “attitudinal” change in our people.
Look, we can speak about the need
to strengthen the hospitality sector all we want, but until some very realistic
steps are set out, I am not quite sure how else convincing people that been
nice, punctual, meticulous, self motivated, patient and most importantly that
pleasing their customers is off dire importance WILL uh HELP.
